Troubleshooting and support

Generation failed, result looks wrong, paid but no credits — what to do, and how to reach support.

The result doesn't look right

• Wrong garment read — set the garment type explicitly instead of auto-detect; for kurtas with dupatta use Kurti Set.
• Color or print drift — upload a sharper, evenly-lit product photo; colors are anchored to your photo, so the photo is the ceiling.
• On Pro/Business — hit 👎 and describe the problem: a confirmed complaint is re-generated free within your daily auto-fix allowance.

Generation failed

Failures are rare and usually transient — try once more. If a failure consumed a credit, contact support and we'll restore it.

Paid but credits didn't appear

Payment confirmation usually lands within seconds via Razorpay's webhook. If your balance hasn't updated after a minute, refresh once; still missing, contact us with the payment reference — every charge is reconciled hourly, so nothing is ever silently lost.

Reaching support

• WhatsApp: +91 72042 41236 — fastest for Indian business hours.
• Email: [email protected] — best for international customers; include your account email.
• Contact page: catalogx.app/contact